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Casahosting
- Acceptable Use Policy (AUP)
Use of Casahosting Service constitutes acceptance and agreement
to Casahosting’s AUP as well as Casahosting's TOS (Terms of
Service) Casahosting reserves the right to revise, amend, or modify
this AUP, our TOS (Terms of Service) and our other policies and
agreements at any time and in any manner. Notice of any revision,
amendment, or modification will be posted in accordance with our
TOS (Terms of Service). All users of Casahosting's Internet services,
and their clients, must comply with this AUP and our TOS (Terms
of Service).
IMPORTANT NOTICE: *All Payments To Casahosting
Are
Nonrefundable*
We support the uncensored flow of information and ideas over the
Internet and do not actively monitor subscriber activity under normal
circumstances. Similarly, we do not exercise editorial control over
the content of any web site, e-mail transmission, newsgroups, or
other material created or accessible over or through the services,
except for certain proprietary Web sites. However, in accordance
with our TOS (Terms of Service), we may remove any materials that,
in our sole discretion, may be illegal, may subject us to liability,
or which may violate this AUP. Casahosting may cooperate with legal
authorities and/or third parties in the investigation of any suspected
or alleged crime or civil wrongdoing. Your violation of this AUP
may result in the suspension or immediate termination of either
your Casahosting account or other actions as detailed below without
notice, based upon the nature of the violation.
This document is intended to provide a basic understand of Casahosting's
Acceptable Use Policy. The following are guidelines for the establishment
and enforcement of Casahosting's AUP. If a Casahosting account violates
this Acceptable Use Policy or our TOS, we reserve the right to terminate
your service without notice. We prefer to advise customers of inappropriate
behavior and any necessary corrective action, however based on the
nature of the violation, could result in immediate termination of
service.
The following constitute violations of
this AUP:
· Illegal Activities:Casahosting's services may not be used
for illegal purposes, or in support of illegal activities. Casahosting
reserves the right to cooperate with legal authorities and/or injured
third parties in the investigation of any suspected crime or civil
wrongdoing.
· Harm or Endangerment to other people: You may not use Casahosting's
service to harm, or attempt to harm, minors in any way, including,
but not limited to child pornography, or use Casahosting's service
to transmit any material (by e-mail, uploading, posting or otherwise)
that threatens or encourages bodily harm or destruction of property.
· Forgery or impersonation: Adding, removing or modifying
identifying network header information in an effort to deceive or
mislead is prohibited. Attempting to impersonate any person by using
forged headers or other identifying information is prohibited. The
use of anonymous remailers or nicknames does not constitute impersonation.
· Unsolicited E-mail, News Bombing (SPAM) Use of Casahosting
service to transmit any unsolicited commercial or unsolicited bulk
e-mail is expressly prohibited. Spam complaints will be sent to
the e-mail address on file. Violations of this type will result
in the immediate suspension of the offending website on the Casahosting
server. Failure to respond to complaints within a 24 hour timeframe
will result in the Casahosting abuse staff suspending the offending
website or shared hosting account by whatever means necessary. Should
the account become reactivated without the express written consent
of Casahostings Abuse Department, the offending website or shared
hosting account will be immediately terminated, and may result in
suspension / termination of the server should the site and/or client
reappear on the server. Anyone hosting websites or services on their
server that support spammers or cause any of our IP space to be
listed in any of the various Spam Databases will have their server
immediately removed from our network. The server will not be reconnected
until such time that you agree to remove any and all traces of the
offending material immediately upon reconnection and agree to allow
us access to the server to confirm that all material has been completely
removed. Severe violations may result in immediate and permanent
removal of the server from our network without notice to the customer.
Any server guilty of a second violation will be immediately and
permanently removed from our network without notice. Malicious intent
to impede another person's use of electronic mail services or news
will result in the immediate termination of the offending Casahosting
account.
· Copyright or trademark infringement: Use of the Casahosting
service to transmit any material (by e-mail, uploading, posting
or otherwise) that infringes any copyright, trademark, patent, trade
secret or other proprietary rights of any third party, including,
but not limited to, the unauthorized copying of copyrighted material,
the digitization and distribution of photographs from magazines,
books, or other copyrighted sources, and the unauthorized transmittal
of copyrighted software. Use of the Casahosting service to collect,
or attempt to collect, personal information about third parties
without their knowledge or consent. Distribution and/or posting
of copyrighted or the aforementioned infringements will not be tolerated.
· Network disruptions : Use of the Casahosting service for
any activity which affects the ability of other people or systems
to use Casahosting Services or the Internet. This includes "denial
of service" (DOS) attacks against another network host or individual
user. Interference with or disruption of other network users, services
or equipment is prohibited. Casahosting will not tolerate any subscriber
attempting to access the accounts of others, or penetrate security
measures of other systems, whether or not the intrusion results
in corruption or loss of data. Casahosting, does not allow the hosting
of IRC, IRC Bots, or eggdrops on our network. Servers found hosting
this material will be subject to immediate cancellation without
refund. Use of the Casahosting service to access, or to attempt
to access, the accounts of others, or to penetrate, or attempt to
penetrate, security measures of Casahosting's or another entity's
computer software or hardware, electronic communications system,
or telecommunications system, whether or not the intrusion results
in the corruption or loss of data, is expressly prohibited and the
offending Casahosting account is subject to immediate termination.
· Security: You are responsible for any misuse of your account,
even if the inappropriate activity was committed by a friend, family
member, guest or employee. Therefore, you must take steps to ensure
that others do not gain unauthorized access to your account. In
addition, you may not use your account to breach security of another
account or attempt to gain unauthorized access to another network
or server.
· Network Security: Casahosting accounts operate on shared
network resources. Excessive use or abuse of these resources by
one customer may have a negative impact on all other customers.
Misuse of network resources in a manner which impairs network performance
is prohibited by this policy and may result in termination of your
account.
REPORTING VIOLATIONS OF Casahosting AUP
Casahosting requests that anyone who believes that there is a violation
of this AUP direct the information to the Abuse Department at abuse@Casahosting.com
if possible, please provide the IP address used to commit the violation,
date and time of the violation, and evidence of the violation.
Casahosting
- Service Level Agreement(SLA)
Dedicated Servers is defined as
servers that are rented to Clients. This service is to provide
the clients with knowledge and overview of the server. From time
to time security updates, patches, kernel upgrades, and System Administration
may be performed free of charge. In addition to these services
System Administrator may make recommendations to improve the overall
performance, security, and updates to the service. At the sole
discretion of the System Administrator any installation, configuration,
or tuning of the server may be considered billable, and you will be
notified and requested to approve any additional charges. Any
Support not included with your dedicated server, will be subject to
a $75 an hour labor fee, billed in ½ hour increments during
office hours between 8:00am – 10:00pm (EST) After-hours support
will incur a $150.00 an hour labor fee, billed in ½ increments
in effect from 10:01pm – 7:59am (EST) Casahosting will not perform
maintenance, security checks, or management without client initiating
such request. Casahosting does not take responsibility for the
overall security of servers.
Network Uptime is the total time
in a calendar month that Casahosting network is available through
the Internet, provided that Client has established connectivity. Casahosting
takes responsibility for Network availability within their network,
however, we cannot be held liable for upstream problems, outside of
our network. Our guarantee is that our Network will be available to
clients free of Network Outages, that render 100% packet loss, 99%
of each calendar month
Network Outages
or Unscheduled Downtime is any unplanned or unscheduled
interruption in Service availability during which Client is unable
to access the services as described in the section titled “Network
Uptime” above. A Network Outage is defined as a period
in which 100% packet loss to our network is experienced, which is
determined to have been caused by a problem in Casahosting's Network
as confirmed by Casahosting. Downtime or outages are measured as the
total length of time of the unplanned interruption in service
availability in a calendar month.
Scheduled Downtime is any Casahosting
scheduled interruption of Services, for the purpose of network upgrades,
or replacement of any equipment in order to provide for you better
service. Scheduled downtime occurs during notified downtime periods,
with as much advance warning as possible via e-mail with a minimum
of 24 hours notice.
SLA Network Violation Credit occurs
when our network uptime guarantee is not met. Casahosting will
refund the customer 5% of the monthly fee for each hour of downtime
(up to 100% of your monthly fee) for network downtime. Network downtime
is measured from the time the network is 100% unreachable, until service
is once again restored. In order to request a performance credit,
you must fill out our SLA violation form, within 10 days of reported
violation, at: http://www.Casahosting.com/customer_help/sla.htm
. SLA violations will be reviewed by our personnel Monday –
Friday 9AM to 5PM EST. *Network violation SLA credit does not
cover server hardware failure.*
· Performance Credit exclusions: The following are excluded
from the monthly calculation of Service Availability: · Scheduled
downtime · Problems outside of Casahosting's network (upstream
providers, or client’s inbound connection) not effecting 100%
loss to our network · Interruptions or failure of individual
service caused by client, their employees, client’s customers,
etc. to their service. These include inaccurate configuration,
3rd party software, client abuse or over utilization of resources,
hacked servers, attacks, exploits, or server hardware failures.
Server Hardware for Dedicated, or Co-Located
Servers Hardware is
defined as the Processor(s), RAM, hard disk(s), motherboard, NIC card
and other related hardware included for Dedicated Servers, and switches
for Co-Located Servers, unless client provides their own switch.
Hardware replacement will occur
within 6 hours of the reported problem, Casahosting will refund 5%
of the monthly fee per additional 6 hours of down time (up to 100%
of customer's monthly fee). In order to reduce replacement hardware
downtime, we keep a small quantity of pre-built systems on hand to
swap out Hard disks, so that your server can be back up in the shortest
amount of time. For Hard disk failures, we keep pre-installed drives
with our standard partitioning for immediate deployment. In order
to request an SLA hardware violation credit, you must email sales,
within 10 days of reported violation, at: sales@Casahosting.com
. SLA violations will be reviewed by our personnel Monday - Friday
9AM to 5PM EST. *Hardware SLA violations do not cover network violation*
· Performance Credit exclusions: The following are excluded
from the monthly calculation of Service Availability:
·Scheduled downtime
· Interruptions or failure of individual service caused by
client, their employees, client’s customers, etc. to their service.
These include inaccurate configuration, 3rd party software, client
abuse or over utilization of resources, hacked servers, attacks, exploits,
or server hardware failures.
Replacement is defined as returning the server to original configuration
when it was purchased. If hardware failure causes corrupted Operating
System, Data Files, or Configuration of server, Casahosting will restore
the system to original state.
Casahosting is not responsible for the restoration of data to server.
We strongly recommend that your purchase backup options for your server,
and keep copies of your data off-site with you for emergency purposes.
If hardware failure and data loss occurs, you the client are responsible
for data restoration. Casahosting shall not be liable for loss of
data under any circumstance. |
